Returns & 14-Day Money-Back Guarantee
We want you to love your Padel Pick gear. If it's not right for you, we'll make it right — that's our promise.
14-day money-back guarantee
Every order is covered by our 14-day money-back guarantee. If you're not happy within 14 days of receiving your order, get in touch and we'll sort it out.
How to start a return
- Contact us within 14 days of receiving your order.
- Tell us your order details and what went wrong.
- We'll guide you through the next steps — a replacement or a refund, whichever suits you.
What we ask
- Reach out within 14 days of delivery.
- Where possible, keep the item and its packaging in good condition.
- Have your order details handy so we can find you quickly.
Damaged or wrong item?
If your order arrived damaged or you received the wrong item, we're sorry — that's on us. Message us with a photo and we'll replace it right away.
Refunds
Approved refunds are returned to you promptly. Since most orders are paid cash on delivery, we'll arrange the most convenient way to get your money back to you.
Still have a question? We're here to help.